Coaching, Mentoring and Challenging Conversations Course

This Coaching Mentoring and Challenging Conversations course gives an overview of coaching and mentoring. It also gets you to look at some of the key behaviours, skills and techniques used by coaches. Therefore, you can then apply these to your daily working practice.

Moreover, carrying out supervisions, talking to clients and their families, taking your team through a big change initiative or managing an inspection: all of these situations require you to have conversations that can sometimes be quite challenging. Therefore, we will also be learning how to manage these conversations, look at how you approach them and then explore skills and techniques that will help you do it better the next time.

Finally, this Coaching Mentoring and Challenging Conversations training course will coach you through the process. Furthermore, it will teach you how to be able to coach yourself and others to feel more confident in how you interact with others. As well as how to react in difficult moments and turn challenging conversations into great conversations.

• What are coaching and mentoring?
• Qualities and behaviours
• Skills and techniques
• Do powerful questions make richer conversation?
• Why might a conversation be challenging?
• Having difficult conversations: giving and receiving feedback
• Grow: where to hang your coaching hat

At the end of this training you will be able to:

• Define what coaching and mentoring are and identify the key differences
• Identify qualities and behaviours necessary for a positive coaching conversation and audit themselves against this
• Gain an understanding of what active listening is and review how to add or develop this skill in their own practice
• Identify what powerful questioning is, where and when to use this technique, and in which contexts
• Identify some of the difficult challenges coach/supervisors face and review possible solutions.
• Identify what lies beneath a challenging conversation and how they can personally approach them
• Appreciate and experience the skills and techniques necessary to give and receive effective feedback
• Have a basic understanding of the GROW model and how this can be applied to the work environment and supervisory sessions

This online training course is for people in a management or supervisory role working in a social care setting. It may also be useful to a wider audience of people who would like to know more about coaching, mentoring and dealing with challenging situations.