Course overview of Communication Skills
The single biggest problem in communication is the illusion that it has taken place. The most important thing in communication is hearing what isn't being said.
The art of reading between the lines is a lifelong quest of the wise. This Communication Skills training course aims to refresh and expand your knowledge about communication in social care.
This course forms part of the online care certificate. Complete the care certificate with Grey Matter Learning as part of our course offering.
Course content
- Describe the different ways that people communicate
- Describe how communication affects relationships
- Describe why it is important to observe and be receptive to an individual’s reactions
- Describe how to establish an individual's communication and language needs
- List a range of communication methods and styles
- List barriers to effective communication
- Describe ways to reduce barriers to effective communication
- Describe how to check whether you have been understood
- Describe where to find information and support services, to help them communicate more
- Describe what confidentiality means in relation to their role
- List any legislation and agreed ways of working to maintain confidentiality in day-to-day
- Describe situations where confidential information needs to be shared
- Describe who you should ask for advice about confidentiality
- Demonstrate the use of appropriate verbal and non-verbal communication
- Ensure communication aids or technologies are clean, working properly and in good repair
- Report any concerns about communication aids or technology to an appropriate person
Already have your own LMS? You can purchase any of our courses as SCORM files to download and add to your own system.
Aims of Communication Skills course
At the end of this eLearning you will be able to:
- Understand how and why people communicate in the context of your job role
- Understand why reactions are important and what they may mean
- Identify different communication and language needs
- Identify communication methods, styles and barriers
- Check you understand and are being understood
- Describe confidentiality and its importance in your role
- Identify legislation and agreed ways of working
- Understand when and when not to share information
- Identify the importance of clear communication and put it into practice
- Understand the concept of communication aids and technology
What audience is this online course suitable for?
This Communication Skills online training course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about communication skills.