Course overview of Conflict Management
This Conflict Management course provides an understanding of conflict management in the workplace. Furthermore, we look at why conflict can happen, different conflict styles as well as the behaviour required to resolve conflict. In addition, this course will help you understand more about Thomas-Kilmann, as well as the behaviours he observed to manage conflict.
Course content
- What is conflict?
- Why does conflict happen?
- Conflict in the workplace
- Conflict styles
- Personality preference
- Behaviours required for conflict resolution
- Having courageous conversations
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Aims of Conflict Management course
By the end of the training you will:
- Expand your understanding of what conflict is
- Understand why conflict arises in the workplace
- Become familiar with different modes or conflict styles
- Identify your own behaviours when faced with conflict situations
- Develop your approach to managing conflict through practical scenario work
What audience is this online course suitable for?
This conflict management course is for people who want to know more about what conflict management is and what to do in order to support teams people who face this. The training course may also be suitable for someone who wants to learn more on how to manage conflict, specifically in the workplace.
