Course overview of Duty of Care
This Duty of Care course is designed to equip you with an awareness of legal and ethical responsibilities to ensure the safety and well-being of the people you care for. You will explore key concepts of duty of care, its practical applications in various settings, and how to recognise and manage risks to uphold a safe and supportive environment.
Course content
- Define Duty of Care and Duty of Candour
- Describe how duty of care and duty of candour affects own work role
- Dilemmas that may arise between the duty of care and the individual's rights
- What you must and must not do within your role in managing conflicts and dilemmas
- Where to get additional support and advice about how to resolve such dilemmas
- Demonstrate how to respond to comments and complaints
- Who to ask for advice and support in handling comments and complaints
- The importance of learning from comments and complaints to improve service quality
- How to recognise adverse events, incidents, errors and near misses
- Agreed ways of working in relation to reporting adverse events, incident and errors
- What you must and must not do in relation to adverse events, incidents and errors
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Aims of Duty of Care course
At the end of this training, you will:
- How to identify responsibilities
- Risk assessment and management
- How to enhance communication skills
- Encouraging proactive behaviour
- Legal frameworks
What audience is this online course suitable for?
This Duty of Care course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people.