Duty of Care Course

This Duty of Care course explores how duty of care is a legal obligation and part of the code of conduct for care workers. The course also explains how it supports safe, respectful, person‑centred working to deliver a high standard of care. Furthermore, the course covers managing dilemmas, handling complaints, and responding to incidents in line with agreed ways of working.

Duty of care in health and social care

This CPD accredited duty of care training course forms part of the Care Certificate course. Whether you’re new to care or refreshing your knowledge, it covers Standard 3 of the Care Certificate for adult health and social care settings.

• Define duty of care and duty of candour in health and social care
• Support individuals in line with your duty of care
• Describe dilemmas that may arise between the duty of care and an individual's rights
• Manage conflicts and dilemmas by understanding what you must and must not do
• Find additional support and guidance from line managers, regulatory bodies, and policy documents
• Respond to comments and complaints in line with legislation and agreed ways of working
• Seek support with complaints and explain how learning from feedback improves service quality
• Identify and respond to adverse events, incidents, errors, and near misses
• Assess, manage, report, and reduce risks in confrontational situation

The learning outcomes for this Duty of Care course are:

• Understand duty of care and duty of candour and explain how it applies in health and social care settings
• Recognise how the legal duty of care contributes to safe, high-quality, and ethical practice
• Apply the knowledge and skills in your own role, including through clear documentation and responsible actions
• Identify dilemmas that may arise between your duty and individual rights, and know how to respond
• Explain agreed ways of working for resolving conflict, complaints, and adverse events
• Learn how to respond to comments and complaints to improve the quality of care
• Understand your legal obligations when reporting incidents, errors and near misses
• Use effective communication strategies to manage confrontation and difficult situations
• Know when and how to escalate concerns and where to access support and advice

This Duty of Care course is for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people.