Course overview of Effective Communication: Customer Service Skills
In health and social care settings, handling enquiries and communicating effectively in person and over the phone is essential for delivering a high-quality service and ensuring a positive experience for service users. This course aims to equip staff with the skills needed to manage enquiries, uphold customer etiquette, and maintain a high level of attention to detail. Through practical techniques and best practices, staff will learn how to respond to people in distress, handle difficult conversations, and protect the confidentiality of sensitive information.
Course content
This course will cover:
- Introduction to Telephone and Customer Etiquette in Health and Social Care
- Telephone Skills and Techniques
- Handling Enquiries Effectively
- Compassionate Communication: Responding to People in Distress
- Cultural Sensitivity in Telephone Communication
- Supporting Family Members and Caregivers
- What Not to Do – Avoiding Common Mistakes
- Attention to Detail and Documentation
Already have your own LMS? You can purchase any of our courses as SCORM files to download and add to your own system.
Aims of Effective Communication: Customer Service Skills course
After completing this course you will be able to:
- Master effective communication in health and social care settings.
- Develop skills for compassionate and culturally sensitive interactions.
- Enhance abilities in handling inquiries and supporting families.
- Improve documentation and attention to detail in customer service.
What audience is this online course suitable for?
This course is created for Care Support Workers and the wider team members in Health and Social Care.
