Course overview of Effective Communication: Active Listening and Overcoming Barriers
In this Active Listening and Overcoming Barriers course, you will consider what makes a conversation difficult, what active listening is and how you can use it to help communicate effectively. You will further understand the barriers to listening and will learn how to minimise these barriers. In particular, you will discover how the Betari Box can improve active listening. Finally, you will understand all about different types of questions and consider using strategies to help you use questioning in a more effective way.
Course content
This course will cover:
- Why are some conversations difficult?
- What is active listening?
- Understanding the barriers to listening
- The art of effective questioning
Already have your own LMS? You can purchase any of our courses as SCORM files to download and add to your own system.
Aims of Effective Communication: Active Listening and Overcoming Barriers course
After completing this course you will be able to:
- Understand why conversations can be difficult.
- Learn about active listening and how to apply this to the role.
- Understand barriers to listening and develop an awareness of how to minimise these.
- Discover The Betari Box method.
- Understand different types of questions and develop skills to use questions in an effective way.
What audience is this online course suitable for?
This Active Listening and Overcoming Barriers course is created for Care Support Workers and the wider team members in Health and Social Care.
