Managing Conflict Course

This Managing Conflict course is an essential skill for leaders across all sectors, particularly in health and social care. This sector, known for its high-stress environments and the critical nature of its services, often sees conflicts arise.

Conflicts can exist between health and social care workers, between multi-disciplinary teams, between staff or the care team and the resident or residents’ family. The conflicts may range from disagreements to serious disagreements that may lead to violence or litigation. Since conflict is often unavoidable, it is important to learn how to manage it.

What are the effects of conflict in the workplace?

Conflict at work can have an adversarial effect on productivity, morale, and an individual's care. They may result in high employee turnover and certainly limit staff contributions and hinder effectiveness.

Litigation is now freely available for those who feel that they are working in a harsh work environment. The hostile environment may be the result of abusive behaviour by other employees, managers, or other members of the care sector. An organisation can now hold liability for overlooking a hostile work environment if it fails to act when a complaint is made.

What is a conflict management course?

A conflict management course is designed to teach individuals the skills, techniques, and strategies necessary to effectively manage and resolve conflicts.

In this conflict resolution training, we will look at the types of conflict within the health and social care sector and how to best deal with it in an efficient, productive and successful way. This includes how to de-escalate conflict and manage high risk situations.

• What is conflict?
• Why does conflict happen?
• Conflict in the workplace
• Conflict levels and styles
• Conflict management
• Positive conflict
• Conflict resolution
• Lone working
• Post-conflict
• Having courageous conversations

• Understand the various conflict types and their underlying causes, enabling proactive resolution strategies.
• Gain practical tools and insights to efficiently manage conflicts within the health and social care sector.
• Identify sources of conflict among workers, teams, and residents' families, comprehending their impacts on productivity and morale.
• Develop effective strategies for conflict management to minimise disruptions and enhance productivity.
• Acquire skills in fostering positive work environments, preventing conflict escalation, and understanding legal implications, including strategies to mitigate litigation risks.

This Managing Conflict course has been designed for aspiring or current managers and leaders who’d like to learn more about conflict styles and types and managing conflict.