Managing Quality: How Benchmarking & Feedback can make a Difference Course

This How Benchmarking & Feedback Can Make a Difference course marks the fourth installment in our series on Managing Quality in Health and Social Care. Our primary goal is to empower you to appreciate the intricacies involved in delivering ‘quality service’ and to foster reflection on the care provision within your workplace. This, in turn, aids in identifying areas that could be improved.

Benchmarking and feedback play crucial roles in a robust quality management system. Furthermore, organisations utilise benchmarking to compare their performance against industry standards. Thus highlighting strengths and pinpointing areas for improvement. Similarly, feedback provides invaluable insights into service effectiveness. Also aiding in understanding and meeting the needs of those served. Consequently, this ensures that services meet regulatory requirements. As well as address real-world expectations, and enhance outcomes.

Throughout this course, we extensively explore the concepts of benchmarking and feedback, elucidating how they can function as powerful tools for enhancing the quality of care. Moreover, understanding these concepts is paramount as they offer a structured approach to measuring performance and driving continuous improvement.

• Benchmarks and their purpose
• Feedback, and the methods by which it can be gathered to improve quality

• Understand the concept of delivering quality service in health and social care and reflect on current practices for identifying areas of improvement.
• Explore benchmarks, their function, and significance in relation to best practices and performance enhancement within the health and social care sector.
• Examine the purpose and effectiveness of feedback as a catalyst for driving positive change in care provision.
• Identify benchmarks as standards for improving processes and evaluate their role in enhancing service quality.
• Assess the importance of feedback in fostering continuous improvement and driving positive outcomes in health and social care settings.

This course is for people who would like to develop their management skills as part of their continuing professional development. However, it can also help identify areas in their own workplace for improvement. As well as serve as a refresher to help build on existing strengths and knowledge.