Promote Effective Communication in Residential Childcare Course

In this Promote Effective Communication in Residential Childcare course, we will be looking at why we communicate, what the barriers are and how we can reduce them. We will also be looking at how we can support a child or young person to access services which could assist with any communication difficulties.

The ability to reflect on our own practice is crucial in how we learn and develop. Therefore we will also be looking at the benefits of this and how we adopt or improve this practice. Finally, we will look at the importance of confidentiality and how we can keep any information we hold about people safe.

• 1.1 Explain the reasons why people communicate
• 1.2 Describe factors to consider for effective communication
• 1.3 Analyse reasons why in a particular situation a child or young person may be unable to use verbal communication
• 1.4 Explain how communication affects relationships and effective practice in own work
• 2.1 Establish the communication and language needs, wishes and preferences of a child or young person
• 2.2 Use communication methods and aids to meet individual needs of children and young people
• 2.3 Explain how children and young people use communication methods in different ways
• 2.4 Respond to children or young people’s reactions whilst communicating with them
• 3.1 Describe barriers to communication and their impact
• 3.2 Reduce barriers to communication
• 3.3 Adapt communication to resolve misunderstandings
• 3.4 Explain how to access support or services to enable a child or young person to communicate effectively
• 4.1 Use verbal and non-verbal communication skills to de-escalate a situation of tension or conflict
• 4.2 Use reflective practice to review the impact of own communication in situations of tension or conflict
• 5.1 Explain the term "confidentiality"
• 5.2 Explain the conflict between maintaining confidentiality and disclosing concerns
• 5.3 Explain the boundaries of own role and responsibilities in relation to confidentiality and disclosure
• 6.1 Contribute to the implementation of organisational processes and procedures for recording, storing and sharing information
• 6.2 Apply confidentiality in day to day communication, in line with policies and procedures
• 6.3 Maintain data in line with policies and procedures that underpin integrated and multi-agency working

By the end of the training you will:

• Understand effective communication in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individual children and young people
• Be able to reduce barriers to communication in residential childcare settings
• Be able to use communication skills to de-escalate situations of tension or conflict
• Understand principles and practices relating to confidentiality in own work
• Be able to implement organisational processes and procedures for recording, storing and sharing information

This online course is for people working with children and young people and provides focus for residential settings. It may also be useful to a wider audience of people who would like to know more about supporting and communicating with children and young people. The training course provides content to support qualification units relating to residential childcare.