The Background
Walfinch is dedicated to delivering high-quality, person-centred care that helps people live with dignity as independently and comfortably as possible. With a strong local focus, Walfinch’s Managing Directors and carers are based within the communities they serve, to help provide a personalised, compassionate approach. All of Walfinch’s carers pass the mum test – as CEO Amrit Dhaliwal puts it: “When we’re hiring carers, we always ask ourselves, ‘Is this the sort of person we would be happy to have looking after our mums?’”
Walfinch prides itself on providing high-quality, bespoke care. But even the most committed providers face challenges. In 2022, Walfinch Edinburgh South encountered a critical hurdle.
The Challenge
The Walfinch office in Edinburgh South is led by Managing Director Bunmi Ganiyu. Since opening in June 2021, Bunmi’s team has provided both state-funded and private care services. However, like many care providers, they faced difficulties in staying fully up to date with regulatory training requirements.
An inspection from Scotland’s Care Inspectorate flagged concerns about staff training and adherence to procedures. The team was given just four weeks to make significant improvements - or risk serious financial and operational consequences.
That’s where Flourish came in.
The Flourish Solution
Walfinch had already been using Flourish’s Adult Social Care course bundle via the Click eLearning platform, and it quickly became clear that this digital training platform could provide the urgent support they needed. With a comprehensive suite of 130+ eLearning modules, carers could complete the required training quickly and efficiently - without disrupting their work.
With instant access to essential courses covering safeguarding, medication administration, infection control, and person-centred care, Walfinch was able to:
- Enrol all staff in the necessary training in a matter of days
- Track progress in real time using Flourish’s training matrix
- Provide verifiable evidence of compliance to the inspectorate
- Ensure all carers had up-to-date best practices at their fingertips
The Impact
"Flourish saved my business," says Bunmi. "If we didn’t have Flourish, there’s no way we would have met this deadline. The inspectors were shocked. They asked, ‘How did you manage to do that?’
Because they had access to the Flourish training, all of our staff completed it very quickly and we could evidence this through the training matrix.
If we hadn’t met that deadline, it would have cost a lot of money for us”
Not only did Walfinch Edinburgh South meet the inspection requirements, but they also went beyond compliance, ensuring staff had access to ongoing professional development. When inspectors later recommended Parkinson’s-specific training, the team were able to access and complete the relevant courses straight away through Flourish’s Click Learning platform.
A Long-Term Partnership
Today, every new Walfinch Edinburgh South carer completes Flourish training before starting work. The result? A confident, capable workforce and a consistently high standard of care for clients.
"As I speak to you today, my inspector is happy with our training. Even the clients – the people we support – when you go to them and ask if they feel satisfied with their carer’s level of training, they’re all very happy.
I know my carers are getting the right training. My mind is at peace – I have so much confidence in the training. It’s a guide for professionalism, and this has been so helpful to them – it’s such a good guide for them, they’re doing well.”
Beyond the training itself, Walfinch has also benefited from Flourish’s responsive support team:
"The support team is great and really effective too. I’d definitely recommend Flourish and Click Learning to other providers."
Why Flourish?
Flourish and Click Learning offer flexible, high-quality eLearning to help care providers stay ahead of regulatory demands while delivering outstanding care. Whether it’s supporting new businesses, helping providers respond to inspections, or empowering teams with ongoing professional development, there’s a simple reason why we do what we do: when carers thrive, the people they support do too.
