Walfinch Managing Director, Tanya Santos, takes a closer look at where compliance meets compassion.
As the Managing Director of Walfinch, I understand that compliance in health and social care goes beyond just checklists and regulations; it is fundamentally about protecting the dignity, safety, and well-being of both our clients and carers. That is why I rely on Flourish as our training provider, utilising their Click Learning system to equip our staff with essential knowledge and skills for delivering high-quality care.
Compliance with crucial regulations, such as the Health and Social Care Act 2008 and the Equality Act 2010, is vital for ensuring that every individual receives respectful and personalised support.
One standout example of how our training has positively impacted care involves a client who identifies as gay. Through our learning modules and appropriate training, we have matched him with carers who are attentive to his sexual orientation, ensuring he feels valued and respected. He has previously experienced care from a string of providers, but he continuously praises us for the dignified treatment he receives, which emphasises the importance of our tailored approach.
Another example comes from a family member who expressed gratitude for the prompt and polite nature of our carers. They noted, “He is knowledgeable about [my husband’s] medical problems and good at communicating with me. He shows great concern.” This level of responsiveness is a direct reflection of our commitment to robust compliance measures that prioritise client needs.
Our tailored care approach extends to matching carers to clients based on specific preferences and needs. This personalised connection, fostered by our compliance training, enhances professionalism, compassion, and effective communication, significantly improving the overall client experience.
I believe that good compliance benefits our staff as well. When carers know that they are backed by current best practices and have a framework for safe, ethical decision-making, job satisfaction increases, and staff retention improves. The training they receive creates an environment where they can focus on what truly matters - providing exceptional care.
At Walfinch, my commitment to the human side of compliance means we not only meet regulatory standards, but also cultivate a culture where quality, safety, and compassion thrive. By championing these values, we ensure that compliance translates into reliable care that truly makes a difference in the lives of those we serve.
