Background:
The Orders of St John Care Trust, referred to as ‘the Trust,’ is one of the UK’s leading not-for-profit care providers, renowned for delivering reliable and trusted care, support, and housing services to residents and tenants in over 60 locations throughout Gloucestershire, Lincolnshire, Oxfordshire, Suffolk, West Sussex and Wiltshire.
The Trust chose Flourish as their training provider in 2021 for various courses, including Mandatory Training, such as Infection Control, General Data Protection Regulation (GDPR), Medication, and Control of Substances Hazardous to Health (COSHH). In addition to this, Flourish also delivered the Lead to Succeed (LTS) programme through its Click Academy.
This case study explores the Trust's experience with Flourish and the impact of using their eLearning platform, Click Learning, for training purposes.
The Challenge:
The Trust faced several challenges in their training processes prior to partnering with Flourish. The primary challenges revolved around providing easy access to training materials and mandatory courses and managing accounts and password resets for new users.
Operating across multiple geographical locations, another challenge for the Trust was offering all colleagues equal access to training, regardless of their location.
The Solution:
In 2021, the Trust initiated a partnership with Flourish. This partnership marked a pivotal turning point in their training journey. Flourish provided a comprehensive and tailored solution to their specific training needs with their online learning management system, Click Learning.
Click Learning offers easy access for all colleagues to a wide variety of statutory and mandatory training, including the Care Certificate and other expert-led accredited courses, addressing the challenge of accessibility and ensuring that training materials are readily available to all users. To date, approximately 170 colleagues in Oxfordshire have completed these courses.
The Click eLearning platform also streamlined the process of setting up accounts for new users. The licence recycling feature made it easy for The Trust to reallocate an account if a staff member left.
In addition to providing online training, Flourish facilitated the delivery of the Lead to Succeed (LTS) programme, specifically structured to align with the Trust's unique processes, procedures, and organisational culture. Up to 400 colleagues across Wiltshire, Oxfordshire, Gloucestershire, and Lincolnshire have participated in this programme, benefiting from the tailored content.
The Result:
The impact of partnering with Flourish has been significant for The Orders of St John Care Trust, with employees responding positively.
Colleagues have praised the user-friendly Click Learning platform for its ease of access and intuitive design. They have found the platform not only highly accessible but also remarkably straightforward to navigate, resulting in a notably enhanced training experience. The Trust commented that colleagues have become very competitive in completing their training online, empowered by the ease of access.
The LTS programme, delivered by Flourish, also garnered excellent colleague feedback. They found the programme highly valuable and relevant to their roles and the organisation's culture.
The Trust itself noted Flourish’s support and responsiveness. They stated that the facilitators of the LTS course provided ‘valuable guidance’ and demonstrated ‘extensive experience’, lending additional credibility to the training offerings.
Peter Humphreys, Head of Customer Engagement at Flourish, also shared his thoughts on the partnership with The Orders of St John Care Trust:
"Working with OSJCT on their Leadership Development has been a real pleasure. OSJCT is committed to developing their leaders' knowledge and skills, enabling them to pass on their experience and expertise to colleagues; this, in turn, has a positive impact on the people they support."
The Orders of St John Care Trust wholeheartedly recommends Flourish to other organisations needing effective, tailored eLearning solutions.