Course overview of Communication in Health and Social Care
Our Communication in Health and Social Care course helps care workers improve their communication in everyday support settings.
Communication is one of the 6 Cs of care developed by Skills for Care. The 6 Cs guide care providers to deliver person centred care. Clear communication is at the heart of delivering safe and high-quality support.
This online training course covers verbal and written communication, as well as body language. It also helps you recognise non-verbal cues, such as facial expressions or sign language.
Good communication in health and social care settings is essential for safe, effective, and person centred care.
Communication Skills in Health and Social Care
This CPD accredited Communication Skills in Health and Social Care training forms part of the Care Certificate (Standard 6).
Course content
- Different ways that people communicate
- How communication affects relationships
- Why it is important to observe and be receptive to an people's reactions
- How to identify a person’s communication and language needs
- A range of communication methods and styles
- Barriers to effective communication and ways to reduce them
- How to check whether you have been understood
- Where to find information and support services to help with communication
- Confidentiality in your role – what it means, the laws and agreed ways of working, when information should be shared, and who you can go to for advice
- The use of appropriate verbal and non-verbal communication
- How to ensure communication aids or technologies are clean, working properly and in good repair
- How to report concerns about communication aids or technologies
Already have your own LMS? You can purchase any of our courses as SCORM files to download and add to your own system.
Aims of Communication in Health and Social Care course
By the end of this Communication in Health and Social Care course, you will be able to:
- Understand different ways people communicate in a social care setting
- Recognise the importance of communication and how it impacts relationships
- Identify and support individual communication and language needs
- Use a variety of communication methods, including non-verbal and written communication
- Overcome barriers to communication and check understanding
- Apply confidentiality rules correctly in everyday practice
- Understand and maintain communication aids and technology
- Put clear communication into practice in care
What audience is this online course suitable for?
This Communication in Health and Social Care Course supports Care and Support Workers. Also, it is useful to a wider audience of people who would like to know more about communication skills.
