Roselock Ltd is a dedicated care provider committed to offering high-quality support to its residents. To ensure this continued support, Roselock Ltd needed a comprehensive, flexible training solution to equip staff with essential knowledge and skills. In June 2022, they partnered with Flourish to enhance their training processes via their eLearning platform, Click Learning.
Identifying the Need for Change
Prior to using Click Learning, Roselock Ltd predominantly relied on face-to-face training sessions. While effective in some respects, this approach had significant limitations. Only 12 candidates could be trained at a time, which was not cost-effective for a staff size of up to 70. Additionally, new staff members often had to wait extended periods before the necessary training was available.
Recognising these challenges, they sought a training provider that could offer a diverse set of courses, accessible on-demand, to meet both mandatory requirements and specific needs as they arose.
The Shift to Click Learning
The transition to Click Learning significantly enhanced Roselock Ltd's training capabilities. Click Learning was recommended by the Care Providers Voice (CPV), an organisation we have proudly worked with for many years, and which currently has 8,183 active users.
With Click Learning, Roselock Ltd has accessed a wide range of courses essential for their staff's development. Mandatory courses are readily available for all staff, and optional courses are allocated based on specific needs.
An example of when this flexibility was particularly useful occurred when a resident was discharged from the hospital with a catheter. Louise Brian, Care Home Manager, was able to allocate Catheter Care training immediately to all her staff so that they had the knowledge to support the resident. This immediate access to specialised training ensured staff could provide high-quality care without delay.
Another significant advantage of Click's courses is their interactive nature. Louise Brian highlighted, "It's very interactive and not just written text; this helps staff to stay focused. Staff members appreciate the engaging content, which helps them retain information better."
Managerial Insights and Benefits
For managers, Click Learning offers invaluable tools for tracking and managing staff progress. Louise highlighted the platform's efficiency: "From a manager's point of view, I like Click Learning as I have a weekly update sent to my email so I can keep up to date with the staff progress. It also colour codes the staff progress as an easy guide."
This feature has empowered managers to tailor their training matrix to suit individual staff and resident needs. Louise further noted, "Being able to allocate training as needs lead and to tailor the training matrix to suit my individual staff and residents has been transformative."
Positive Feedback and Impact
The feedback from Roselock Ltd's staff has been overwhelmingly positive. The platform's user-friendly design and comprehensive content have transformed their approach to training and development. "I like that the information is very detailed," said one support worker, illustrating the depth and quality of the courses.
Another support worker shared, "I can access the training in my own time," highlighting the convenience and flexibility offered by Click Learning.
Staff members have embraced the flexibility and depth of training provided by Click Learning, resulting in enhanced competence and confidence in their roles.
Conclusion
Roselock Ltd's experience with Click Learning showcases the transformative impact of tailored and engaging eLearning solutions in the health and social care sector. The team at Roselock Ltd highly recommends Click Learning to other organisations. The flexibility, range of courses, and user-friendly platform have significantly improved their service delivery.
Explore Our Training Courses
Care providers can access over 130 health and social care courses and certificates on our easy-to-use ‘Click Learning’ eLearning platform. Digitalise your learning and development to make significant time and cost savings.
