Course overview of Awareness of Handling Complaints
This Awareness of Handling Complaints course will support you to manage complaints both effectively and sensitively. Furthermore, you will also learn about how complaint handling filters into regulatory compliance, as well as quality improvement. In this training course you will be equipped with the knowledge to handle even the most challenging complaints effectively, therefore ensuring a positive outcome.
Moreover, does receiving a complaint, fill you with fear? Do you find it difficult to know what to say? Do concerns escalate to complaints? If so, then this Handling Complaints course is for you!
Course content
- Complaints and Concerns
- Dealing with Concerns Informally/Early Resolution
- Supporting Individuals within Your Service to Make a Complaint
- Receiving and investigating a complaint
- Working in Collaboration and Lessons Learned
Already have your own LMS? You can purchase any of our courses as SCORM files to download and add to your own system.
Aims of Awareness of Handling Complaints course
At the end of this training, you will:
- Complaints and Concerns
- Dealing with Concerns Informally/Early Resolution
- Supporting Individuals within Your Service to Make a Complaint
- Receiving and investigating a complaint
- Working in Collaboration and Lessons Learned
What audience is this online course suitable for?
This Handling Complaints training course is designed specifically for people working in health and social care settings. However, it may also be useful to people that are interested in handling complaints in this sector.
